Please contact your employer's HR department in this regard. If you received a new card, you can check when it will be activated on www.kartasportowa.pl.

The MS card with the “Kid” wording is only a swimming pool card, designated for children under 15 years of age. The card for the accompanying person provides access to the full range of partner services (it works the same as the “Employee” type card).

We also offer a different kind of card for children up to the age of 15 – the MS KIDS card. This card provides a wider range of services:

• martial arts
• swimming pool
• dance classes
• salt chamber
• ice rink
• climbing wall

Please enquire whether it is possible to order the KIDS-type card at your employer's HR Department.

Please report the loss of your card to your employer's HR department.

If the card was ordered and paid for via the online platform, please order a replacement card through it.

You will receive a new card within three (3) to five (5) working days from the date of notification.

If the MS scheme is handled by an HR Department, the resignation must be reported to the company. However, if the cardholder has access to the e-MultiSport platform, he/she should initiate the deactivation of the card via this platform within the prescribed time.

It is a document based on which a user’s identity can be established. It should contain the user’s name and photo, and be issued by a public administration body (e.g. ID card, passport, residence card, driver’s license), professional association authority (official identity card), or primary, secondary or post-secondary school (student ID card).
Employee ID badges are not considered identity documents.

It is not required to present any additional documents for a child up to 7 years of age (without duty to attend school) holding a dedicated MultiSport card – only a personal membership card is required.

A photo ID is required to confirm the identity, so a duplicate identity document must be presented with the card.

A duplicate MultiSport card is sent within five business days.

The MultiSport Zone can be found on the www.kartamultisport.pl website and the main online contact point with MultiSport Program Users. The Zone contains the current offer, a Motivation Program which provides Users with guaranteed prizes, a Presents section with free extras and a Blog section.

Any MultiSport User whose card has either "active" or "pre-active" status can start an account on the www.kartamultisport.pl website. Starting the account requires giving the card number and email address.

You can use a pre-active card to start an account in the MultiSport Zone (on the website www.kartamultisport.pl) and enjoy all the free extra features. When you register, this begins the countdown of your days in the "Support from the Start" Motivation Program.